Shipping Policy

Please note: ToyzPool is not yet accepting online orders or payments. You can browse, save a wishlist and build a cart, but checkout is not open. Sections below that describe orders, payment, delivery and refunds will apply from the day ordering opens, and will be updated with final timelines before then.

We plan to deliver across India. Serviceability for a given PIN code is shown on the product page using our delivery checker. Some remote PIN codes may not be serviceable; the checker is the authority.

Delivery is free on orders above ₹999.

The charge below that threshold is being finalised and will be shown in your cart and at checkout before you pay. We will never add a delivery charge after you have confirmed an order.

Processing and delivery timelines are being confirmed with our delivery partners and will be published here, and shown on the product page, before ordering opens. We would rather leave this blank than promise a date we cannot keep.

Once a courier is appointed, tracking details will be sent to you and shown with your order.

Couriers normally attempt delivery more than once. Please give a complete address and a phone number that will be answered.

If a parcel returns to us because the address was incomplete or nobody could take delivery, we will contact you to arrange a re-send.

If a parcel is delayed well beyond the estimate, tell us and we will chase the courier, and offer a refund or replacement where it is lost.

If a parcel arrives damaged, please photograph the packaging and the item before discarding anything and contact us — see Returns & Refunds.

Customer care contact details are being set up and will appear here and in the footer once live.