Grievance Redressal

Most problems are quickest to fix through customer care. Please contact us first with your order reference and a description of what went wrong, including photographs where that helps.

Customer care contact details are being set up and will appear here and in the footer once live.

A Grievance Officer will be appointed and named on this page, with direct contact details, before the store begins accepting orders. Until then, please raise anything you need to through customer care and it will reach the store owner directly.

We will acknowledge your complaint, give you a reference to quote, and keep you updated while we look into it. We aim to resolve complaints as quickly as we reasonably can, and we will tell you if something will take longer.

We are not publishing a fixed turnaround time until we can consistently meet it.

You can approach the consumer redressal forums available under the Consumer Protection Act, 2019, including the National Consumer Helpline. Nothing on this site limits that right.