Returns & Refunds

Please note: ToyzPool is not yet accepting online orders or payments. You can browse, save a wishlist and build a cart, but checkout is not open. Sections below that describe orders, payment, delivery and refunds will apply from the day ordering opens, and will be updated with final timelines before then.

Whatever this page says, if an item is defective, not as described, incomplete or not what you ordered, you are entitled to a remedy under Indian consumer law. We will put it right with a replacement or a refund. We do not operate a no-refunds policy.

You can cancel at any point before dispatch for a full refund. Once dispatched, the return process below applies.

You can ask to return an unused item in its original packaging within 7 days of delivery.

For a change-of-mind return the item must be unused, complete and in a condition we can reasonably resell. Return postage for a change-of-mind return may be payable by you; we will tell you before you send anything.

Tell us within a reasonable time and we will arrange a replacement or refund at no cost to you if:

• the item is damaged or defective;
• the wrong item arrived;
• parts or pieces are missing;
• the item is materially different from how it was described on the site.

Photographs of the item and its packaging help us resolve it quickly and to take it up with the courier or supplier. Return postage in these cases is on us.

For hygiene and safety reasons, items that have been used, or whose sealed packaging has been opened where the seal matters, may not be returnable for change of mind. This never applies where the item is faulty, unsafe or not as described.

Refunds go back to the original payment method. Once payments are live we will publish the expected time for the money to reach you; we will not quote a timeline we have not confirmed with our payment provider.

Customer care contact details are being set up and will appear here and in the footer once live.

Please have your order reference and, where relevant, photographs ready.